Datenschutz- richtlinie
Erfahren Sie, wie wir Ihre persönlichen Daten erfassen, verwenden und schützen.
At Connectiva, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully to understand our practices regarding your personal data.
1Information We Collect
We collect several types of information from and about users of our Platform:
1.1 Personal Information
Information you provide directly to us, including:
- Name and contact details (email address, phone number, postal address)
- Account credentials (username and password)
- Business information (company name, business address, industry)
- Payment information (processed securely through our payment providers)
- Profile information and preferences
- Communications with us (support requests, feedback)
1.2 Automatically Collected Information
Information collected automatically when you use our Platform:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, features used, time spent on pages)
- Location data (based on IP address or with your consent)
- Cookies and similar tracking technologies
1.3 Third-Party Information
Information we may receive from third parties:
- Social media platforms (if you connect your account)
- Business partners and affiliates
- Publicly available sources
2How We Use Information
We use the information we collect for the following purposes:
2.1 Providing Services
- Creating and managing your account
- Processing transactions and payments
- Displaying business listings and connecting users
- Providing customer support
2.2 Improving Our Platform
- Analyzing usage patterns and trends
- Developing new features and services
- Personalizing your experience
- Conducting research and analytics
2.3 Communication
- Sending service-related notifications
- Marketing communications (with your consent)
- Responding to your inquiries
- Providing updates about our services
2.4 Legal and Security
- Complying with legal obligations
- Enforcing our terms and policies
- Protecting against fraud and abuse
- Ensuring the security of our Platform
3Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
3.1 With Your Consent
We share information when you have given us explicit permission to do so.
3.2 Service Providers
We work with trusted third-party service providers who assist us in operating our Platform:
- Payment processors
- Cloud hosting providers
- Analytics services
- Email service providers
- Customer support tools
3.3 Legal Requirements
We may disclose information when required by law, regulation, or legal process, or to protect our rights, privacy, safety, or property.
3.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4Data Security
We implement appropriate technical and organizational measures to protect your personal information:
SSL/TLS encryption for data in transit
Strict access controls and authentication
Data stored in secure, certified facilities
Regular security audits and monitoring
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6Your Rights (GDPR)
Under the General Data Protection Regulation (GDPR) and Swiss data protection law, you have the following rights regarding your personal data:
Right of Access
You can request a copy of the personal data we hold about you.
Right to Rectification
You can request that we correct any inaccurate or incomplete data.
Right to Erasure
You can request that we delete your personal data in certain circumstances.
Right to Restriction
You can request that we limit how we use your data.
Right to Data Portability
You can request a copy of your data in a structured, machine-readable format.
Right to Object
You can object to certain types of processing, including direct marketing.
Right to Withdraw Consent
Where processing is based on consent, you can withdraw it at any time.
To exercise any of these rights, please contact us using the details provided in the Contact Us section below. We will respond to your request within 30 days.
7Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:
- Account data: Retained while your account is active and for up to 3 years after deletion
- Transaction records: Retained for 10 years as required by Swiss law
- Analytics data: Retained for up to 26 months
- Marketing preferences: Retained until you withdraw consent
- Support communications: Retained for up to 5 years
After the retention period expires, we will securely delete or anonymize your data unless retention is required by law.
8Children's Privacy
Our Platform is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16 years of age.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we discover that we have collected personal information from a child under 16, we will take steps to delete that information promptly.
9Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes:
- We will update the "Last updated" date at the top of this page
- For significant changes, we will notify you via email or a prominent notice on our Platform
- Your continued use of the Platform after changes indicates acceptance of the updated policy
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
10Contact Us
If you have any questions about this Privacy Policy, your personal data, or want to exercise your rights, please contact us:
Data Protection Officer
Connectiva - ARFI Werbetechnik GmbH
Bahnhofstrasse 42
7000 Chur, Switzerland
You also have the right to lodge a complaint with a data protection supervisory authority if you believe your rights have been violated. The relevant authority in Switzerland is the Federal Data Protection and Information Commissioner (FDPIC).